Module D1 - Customer Service
Available
22 Oct 2007
Duration
1 Day 09.30 – 16.00
Includes lunch break approx 30 mins and 2 tea breaks approx 15 mins each.
Pre-requisite Knowledge/Experience
Module F1 Introduction to Aviation Heritage
Location
Any BAPC organisation with suitable facilities
Class Size
Maximum of eight (8) volunteers per session
Applicability
All volunteers who have interaction with the public
Course Aim
To provide all volunteers with the necessary awareness of Customer Service and how the development of a good Visitor Experience will benefit them and the organisation they work in.
Content
Health & Safety in a Visitor environment.
Benefits of good Customer Service.
The role of the individual in providing Customer Service.
The role of the organisation in providing good Customer Service.
The need to have clearly defined procedures.
Dealing with questions and complaints.
Clear and positive communication skills.
Assessment
Written test at the end of the module.
On successful completion of the module volunteers will be awarded a 'Wecome Host' lapel badge.
NQF Level
N/A
